FAQ – Montessori At Home

How can I track the status of my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order and see its estimated delivery date.

When can I expect my order to arrive?

The delivery time for your order may vary depending on your location and chosen shipping method. Typically, orders are processed and shipped within 2 - 3 days, and you can expect your order to arrive within 3 - 7 business days after shipment.

Is my credit card information stored securely?

Rest assured, your credit card information is securely stored and encrypted using industry-standard security protocols. We prioritize the protection of your personal information and adhere to strict security measures to ensure its confidentiality.

What are the shipping costs associated with my order?

The shipping costs associated with your order will depend on your location. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

Do you offer international shipping services?

No, we do not offer international shipping at this time.

What steps are involved in managing or canceling my subscription?

Managing or canceling your subscription is simple! Just check your email for the Mumbear message with the subject line 'Your subscription was accepted' and click 'View Subscription.' Alternatively, you can reach out to us through the contact page.

How do I subscribe to receive your emails?

To subscribe and receive our emails, simply go to the homepage and sign up for our newsletter. You'll be the first to know about new products, promotions, and exclusive offers!

Where should I direct questions, comments, or concerns?

For any questions, comments, or concerns, feel free to reach out to our dedicated customer support team. You can contact us via email at info@mumbear.com.au 📧, phone at 1300723725 (Australia) and +61754499825 (Outside Australia) We carefully review every piece of feedback, and a member of our Customer Experience Team will reach out to you shortly.