Return and Refund Policy

At Montessori at Home, we are dedicated to providing you with the highest level of customer service and top-quality merchandise. However, if you are dissatisfied with your purchase, we are happy to assist within the following guidelines:

 

Return Eligibility

  • Returns must be requested within 14 days of receiving your item.
  • Items must be in their original condition: unworn, unused, with tags, and in their original packaging.
  • A receipt or proof of purchase is required.
  • Returns without prior authorisation will not be accepted.

 

Return Process

  1. Contact us at info@mumbear.com.au to initiate your return.
  2. If approved, you will receive instructions and a return shipping label. The return postage cost will be deducted from your refund.
  3. Send your return to:
    5-6/50 Gateway Drive, Noosaville QLD 4566, Australia (by arrangement).

 

Refund, Credit, or Exchange

  • Eligible returns may be exchanged, credited to your account, or refunded to your bank account or credit card.
  • Shipping charges to and from the delivery address are non-refundable.
  • A restocking fee of up to 20% may apply if:
    • Items are returned after 14 days.
    • Items or packaging are not in a resalable condition.

  

Refund Processing

  • Once we’ve received and inspected your return, we’ll notify you of the refund approval status.
  • If approved, you’ll be automatically refunded the total amount of the products less the return postage cost to your original payment method within 10 business days.
  • Please note: It may take some time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, please contact us at info@mumbear.com.au.

 

Damaged or Incomplete Items

If your item arrives damaged or incomplete, please notify us immediately via info@mumbear.com.au, quoting:

  • Order Number
  • Invoice Number
  • Reason for Return

If necessary, we will arrange the return freight cost and organise replacements where applicable.

 

For any further questions or assistance, feel free to contact us at info@mumbear.com.au.