Montessori Australia ships Montessori materials, books, educational toys and school resources across Australia and New Zealand. Here is what you need to know about delivery:

Order Processing

• Orders are usually processed within 1 to 3 business days, excluding weekends and public holidays.
• During busy periods, large school orders or bulky furniture orders may require additional handling time.

Delivery Timeframe

• Standard delivery within Australia generally takes 1 to 7 business days after dispatch, depending on your location and the carrier network.
• Regional, remote and New Zealand deliveries may take longer.

Tracking Information

• Once your order has been shipped, you will receive an email notification containing tracking information where available.
• You can use this tracking information to monitor the status of your delivery and estimate its arrival time.

Shipping Methods

• We use reliable shipping carriers to ensure Montessori Australia orders are delivered safely and efficiently.
• Some bulky or heavy Montessori materials may ship separately or require specialised freight handling.

Shipping Charges

• Shipping charges are calculated according to the size, weight and destination of your order.
• Available shipping options and final shipping costs are shown at checkout before payment.

Address Changes

• Please check your delivery address carefully before placing your order.
• If you need to update your address after ordering, contact Montessori Australia as soon as possible. We cannot guarantee changes once an order has been dispatched.

Missed Deliveries

• If a delivery attempt is unsuccessful, the carrier may leave instructions for redelivery, collection or further action.
• If you have concerns about a missed delivery, please contact us and we will help you follow up with the carrier where possible.

If you have any questions about delivery or the status of your order, please contact Montessori Australia and our team will be happy to assist.

Returns

Montessori Australia accepts return requests within 14 days of receiving your order, provided the item is eligible for return.

To be eligible, the item must be unused, in the same condition that you received it, with all original packaging, accessories and proof of purchase included.

How to Request a Return

• Contact Montessori Australia before sending any item back.
• Please include your order number, the item you would like to return and the reason for the return.
• Items sent back without first requesting a return may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be processed back to your original payment method, less any applicable return postage or handling costs.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Return Shipping

• Return postage costs are generally the responsibility of the customer unless the item is faulty, damaged or incorrectly supplied.
• If a return shipping label is provided, the return postage cost may be deducted from your refund where applicable.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact Montessori Australia as soon as possible with your order number and photos of the issue. We will work with you to resolve the matter promptly.

Return Address

Returns must be sent only after your return request has been approved and instructions have been provided by Montessori Australia.

For return questions, please contact Montessori Australia before sending your item back.